Refund policy
We want you to be happy with any and all items you purchase from Soaring Spirit Designs and we want your experience to be pleasurable and worth bragging about.
If for some reason you are not happy with an item, contact us within 5 days of receiving your item so that we can discuss options. Shipping charges are non-refundable.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at tricia@soaringspiritdesigns.com.
To start a return, you can contact us at tricia@soaringspiritdesigns.com.
The buyer will be responsible for return postage and the item must be returned within 14 days of the customer receiving the item or a date that has been agreed upon between both parties. It is always recommended that when returning an item, the customer should use a form of "trackable" shipping. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at tricia@soaringspiritdesigns.com.
You can always contact us for any return question at tricia@soaringspiritdesigns.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned. We also do not accept returns on sale or clearance items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Custom products (such as special orders or personalized items) cannot be returned. We also do not accept returns on sale or clearance items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tricia@soaringspiritdesigns.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tricia@soaringspiritdesigns.com.